Part II National human rights institutions’ domestic activities and functions • Interpreters and/or indigenous liaison officers are used • Processes are not unnecessarily formal • Processes do not violate the cultural traditions of the relevant indigenous peoples (i.e. That a woman officer hears a complaint that involves cultural issues that are not to be discussed in the presence of men) • If a complaint is rejected, complainants are clearly informed of the reasons in a detailed and understandable manner, and they are informed of alternative avenues of redress where appropriate.237 Furthermore, it is important that NHRIs keep the victim at the centre of any complaints process. Victims need access to necessary information and resources. They must be consulted appropriately and given detailed explanations of decisions.238239 The National Human Rights Commission of Korea translates all its complaint forms into the main languages of migrant worker communities in the Republic of Korea. Staff members also distribute information brochures in multiple languages on the Commission, its complaint handling function and the rights of migrant workers in the suburbs and communities where migrant workers live. The Commission undertakes its awareness raising work in partnership with migrant associations and migrant communities. It has also established partnerships with translation agencies so that professional translators can be available to provide interpretation services when migrant workers seek to make a complaint.239 A woman cooking rice in the village of Melsanakuppam in Tamil Nadu, South India. UN Photo/P Sudhakaran. 237 Ibid., pp. 30-31. 238 National Human Rights Institutions: Recommendations for Effective Protection and Promotion of Human Rights. 239 APF, Promoting and Protecting the Rights of Migrant Workers: The Role of National Human Rights Institutions (2012), p. 89. Chapter 9: Investigations and complaints | 87