Unofficial translation 19.1.3. To allocate complaint and information to the Commissioners to handle by them; 19.1.4. To appoint and/or release the Secretariat Director; 19.1.5. To deal with internal organizational matters of the Commission; 19.1.6. To adopt internal operational regulations of the Commission; 19.1.7. To convene and chair the meetings of Commissioners; 19.1.8. To adopt the procedure on receiving and answering to complaint and information by emails and phone calls; 19.1.9. To adopt the mediation procedure of the Commission; 19.1.10. To support the operations of the Commissioner on Prevention of Torture. CHAPTER FOUR COMPLAINTS AND INFORMATION LODGING TO THE COMMISSION AND HANDLING OPERATIONS Article 20. Right to lodge complaints and information 20.1. Citizens of Mongolia, either individually or in a group, shall have the right to lodge complaints or submit information to the Commission in accordance with this Law, in case of violations of human rights and freedoms, guaranteed in the Constitution of Mongolia, laws and international treaties of Mongolia. 20.2. Unless otherwise provided in laws and international treaties of Mongolia, foreign citizens and/or stateless persons who are residing in the territory of Mongolia, shall exercise the same right to lodge complaints to the Commission on equal footing as the citizens of Mongolia. 20.3. by representation of lawful representatives, parents, caretakers and/or guardians for the children or persons, who do not have full civil law capacity or have some limited or partial capacity 20.4. Complaints may be lodged complaint or submitted information in as well as by representatives provided under the law for the persons, who are considered missing or declared as deceased. 20.5. Non-profit legal entities shall exercise equally the right provided in Article 20.1 and lodge complaints or submit information through their representatives. 20.6. Representatives provided in Articles 20.3, 20.4 and 20.5 of this Law shall have a document of proof for their own representation powers. Article 10. Form of lodging complaints and information 21.1. Complaints and information shall be lodged in writing in Mongolian language or verbally in person. Persons, who do not know Mongolian language, may lodge complaints in their mother tongue and their complaints must be translated into Mongolian language and duly certified in accordance with procedure provided for it. 21.2. Complaints and information lodged verbally in person shall annexed with the note and signed by complainant or informant. If complainant or informant is illiterate or having other reasons to reconsider, then it shall be written in the note and receive the complaint or information. 7