3.5.1. System Related to Complaints and Action After the complaints received by the Commission are registered at the Registration Section, they are forwarded to the Protection Division. The complaints are then investigated initially under the guidance of the concerned Member and are afterwards assigned to the concerned official. The official, while looking into the complaint, collects the necessary evidence, carries out on the spot visits, hears witnesses, and carries out or causes to be carried out investigations through other agencies or officials. Thus begins the process of arriving at a decision. The concerned document is presented to the Commission with the suggestions of the Protection Division, following which the Commission takes its decision. As per Article 13 (4) of the Human Rights Commission Act (1997) and Rule 14 of the National Human Rights Commission (complaints, Action and Compensation) Regulation, 2057 BS, the decision of the Commission has to be implemented by the government. The responsibility of implementing the decision or instruction of the Commission lies with His Majesty’s Government. 3.5.2. Description of Complaints received by the Commission: (a) The monthly breakdown of complaints registered at the Commission is as follows: Year 2057 BS ,, ,, ,, ,, ,, ,, ,, ,, ,, 2058 BS ,, ,, Month Jetha, Ashad Shrawan Bhadra Ashoj Kartik Mansir Poush Magh Fagun Chaitra Baisakh Jetha Ashad No. of complaints 83 59 123 28 37 42 22 14 34 19 19 29 19 528 Total Note : Although the total number of complaints is 528, 121 complaints have been duplicated. Two or more complaints have been registered for the same incident. Hence, the total number of complaints is actually 407. 140 120 100 80 60 40 20 0 1 2 3 4 5 6 7 8 9 10 11 12 13