Outcome 4: Effective Tiriti-based remedies Effective remedies are available to individuals and communities for breaches of their Tiriti and human rights. Iwi, hapū and whānau are able to access remedies for breaches of their human rights and pre-existing rights affirmed in Te Whakaputanga and Te Tiriti. Performance expectation • Provide education, advocacy and advice on systemic issues • Provide an effective dispute resolution service • Provide legal representation under the Human Rights Act 1993 What this looks like • Provide information and advice online and in person • Support people to act on their human rights • Offer appropriate pathways of redress to complainants How well did we do? This reporting period: • 5,619 enquiries and complaints were closed. • 1,022 complaints of alleged discrimination were finalised and closed. Of these, 91 percent were closed within 12 months. (Our traditional KPI is 80 percent closed in 12 months). • The Director of Human Rights Proceedings granted legal representation to 10 applicants Our Statement of Performance section reports on our end-of-year results for each of our outcome measures. 15