ANNUAL REPORT 2019 CHAPTER 1 1.3 COMPLAINTS AND MONITORING OVERVIEW In 2019, SUHAKAM received a total of 1,154 complaints. Of them, 298 were lodged at its Kuala Lumpur office, 415 complaints were received at its Sabah office, and 70 complaints came to its Sarawak office during the year. Some of the complaints were in the form of memoranda whilst the remaining came via email, correspondence, telephone calls, walk-ins, the e-complaint system and submissions during SUHAKAM’s roadshows. 1. INVESTIGATING COMPLAINTS After thorough consideration, SUHAKAM decided that 371 of the complaints received were beyond its jurisdiction. Of the 783 complaints that it investigated; 222 cases were completed while the rest are still being investigated. Table 6: List of Memoranda received in 2019 No. Details 37 Date 1. Memorandum by a community representative over compensation for relocation. 4 January 2. Memorandum by an individual complaining of persecution by police personnel. 22 January 3. Memorandum by an NGO over arrest and mistreatment of detainees under the Security Offences (Special Measures) Act 2012 (SOSMA) and Prevention of Crime Act (POCA). 28 January 4. Memorandum by a fishermen’s association regarding sea reclamation in Port Dickson. 10 April 5. Memorandum by a fishermen’s association over the implementation of the Malaysia Vision Valley (MVV) 2045 and its impact on fishermen. 10 April