• • • Energy Hardship Expert Panel to recommend how to alleviate energy hardship, Energy Hardship Reference Group to provide a forum for sharing information and encouraging coordination across non-governmental organisations, government agencies and industry, Mandatory minimum standards to protect vulnerable and medically dependent consumers - the Electricity Authority (EA) has already developed new Consumer Care Guidelines and it is anticipated the EA will be responsible for monitoring and enforcing these new standards. Conclusion The strong themes that emerge from these case studies include: • sustained attention is being devoted to ensuring there is meaningful public participation and effective accountability in the housing system • formal institutional arrangements are needed to support and reinforce policies and other initiatives • standards are needed, such as codes, charters, and guiding principles • policies must be evidence-based, therefore reliable expert advice is vital. Notably, the new Council, Expert Panel, and Reference Group will be located within the Ministry of Business, Innovation and Employment. At first sight, the electricity market may seem far removed from the housing system. However, the independent panel found that more than 100,000 households cannot afford to adequately heat their homes. The panel addressed issues of poverty, hardship, equity, affordability, and fairness. It recommended arrangements for independent advocacy, expert advice, a discussion forum, and minimum standards, all of which are very relevant to the housing system. While it is not realistic to insert identical arrangements in the housing system, there are lessons to be learned. 37