The requirement to deliver all training through online techniques is likely to be a focus for some time due to the COVID-19 pandemic. The benefit of this is that it enables greater systematisation of our training resources, potential for larger reach beyond physical attendance requirements, and longevity through being able to utilise materials in multiple formats and contexts. The challenge is maintaining online systems and educational resources that are engaging and useful, and that are targeted to need. The Commission is well placed to meet this challenge, and in 2020–2021 concluded a restructure of our public engagement and education staffing, building a skill-set to deepen our public engagement and conduct knowledge transfer through a variety of means. Webinars and online industry forums have been a key strategy employed by the Commission to build awareness of the Respect@ Work and Human Rights and Technology reports, to great effect. Webinars have achieved significant participation rates, and satisfaction with quality and content. The online conduct of some events, for example the Kep Enderby annual lecture, have resulted in a significant increase in participation rates, demonstrating the long-term value of using such tools. Our education and outreach work is growing, through a mix of fee for service opportunities and external partnerships. A challenge we will continue to face is balancing our proactive, resource development capacity so that we are relevant and a leading provider of content, and ensuring we have capacity to meet demand on emerging issues of concern to the community in a timely and effective manner. We will continue to re-invest funding obtained through fee for service arrangements to grow our educational capacity and skills capacity, as well as maintaining rigorous evaluation processes to improve and grow our existing training work. The Commission conducts a number of public events each year. We are focused on progressively building digital-based communication capacities, such as through in-house skills in developing infographics, short videos and other social media content; and in building into our work digital engagement strategies to improve our reach. We are also focused on identifying ways to adapt our materials for multiple audiences to achieve broader reach and awareness of human rights issues. 80 Australian Human Rights Commission Annual Report 2020–2021