Goal 2 Outcomes 2.1, 2.2 (both are PBS criterion) Performance expectation To what extent did we meet it? For outcome 2.1 Human rights education is a mandated function of the Commission, achieved Participants in education activities benefit through achieving the stated human rights learning and capability objectives. directly through specific training and resource development programs, and indirectly as a critical pre-condition in the success outcomes of other programs. • In this statement we provide evidence of meeting this expectation through the development of targeted adult learning training packages expertly delivered. Participant level evidence shows this work has exceeded individual targets, with most participants very satisfied after finding them relevant, engagingly delivered, and worthwhile – and in turn reporting raised knowledge, understanding, ability, and skill results. • This performance expectation is met and enhanced when individual training results are supported and sustained as part of a greater organisational educational and change agenda. Examples in this statement include initiatives where the Commission is working with partners to develop multi-faceted organisational approaches to achieving common human rights goals.10 • In this reporting period, the Commission successfully transitioned its training strategy to focus on online delivery. This ensured training can be delivered within the parameters of existing physical distancing requirements while offering learners greater convenience and flexibility. For outcome 2.2 Target audiences benefit from our information resources, services, campaigns, and events. Foundational to meeting this expectation is that targeted audiences are reached, access our information resources and services, and participate in our events and campaigns. The effectiveness of website and multimedia engagement in supporting reach and access is evidenced through the digital engagement data provided – which exceeded the 5% growth target for pageviews and website visits. This statement also lists a wide range of high-profile public events and educational and information resources that have been delivered. Access and reach are demonstrated through the stakeholder participation rates, digital access, and download data provided across the reported work. This statement provides clear examples of this expectation through target audiences that have benefited from our legal and guideline resources and have found a key awareness campaign (and its resources) relevant and valuable. Annual Report 2020–2021 Australian Human Rights Commission 79