6 | Annual Performance Statement Feedback included: “I think this is one of the most important and essential courses I have taken in my entire work life and I think this should be mandatory in every work setting. To be in a safe work environment is vital and every one of us should be aware of the regulations and expectations.” (Appropriate Workplace Behaviour participant) In the 2023-2024 reporting period, the Commission updated and delivered workplace training packages on topics including Contact Officer training, Appropriate Workplace Behaviour, and Disability Awareness. This reporting period the Commission has increased its engagement with schools and education departments. This includes delivering workshops and webinars, conducting scoping reports and contributing to curriculum reforms. “Just a big thank you from us for your excellent work delivering our HCO training over the past 2 days. We were both very impressed with your content and delivery, and felt you handled the discussion of difficult topics with so much care and consideration. A number of our participants reached out to us and said they found the training extremely valuable.” and referral for complaints and conciliation processes with engagements taking place across all states and territories in Australia. The subject matter expertise and research and reports that the Commission undertakes within Policy teams also significantly increases the capacity of individuals and groups to promote and protect human rights. The importance of this work is highlighted through the two narratives of change highlighted in the report below. The Workplace and Community Education Team and Positive Duty Team undertook detailed updates to two of the Commission’s most sought-after eLearning courses Understanding work-related sexual harassment and Retail and hospitality: Understanding and eliminating work-related sexual harassment. These courses align with published guidelines for complying with the Positive Duty under the Sex Discrimination Act 1984 (Cth), which the Commission now enforces. Both courses centre the lived experience of people who have witnessed or experienced sexual harassment at work, and consider how age, gender identity, sexuality, disability, race and other aspects of individual identity shape the way people experience work-related sexual harassment. The courses empower employees and employers to be proactive in creating safe, respectful and inclusive workplaces that benefit all Australians. (Contact Officer Training organisers) “..course is good as it is, very confronting for me as a 57-year-old, senior in my profession. An eye-opener.” (Addressing Workplace Sexual Harassment participant). Community education and engagement also supports the Commission’s work across ICS and Policy teams. This reporting period the ICS team completed 46 community engagement activities including 18 training and information sessions to support understanding of the relevant legislation 38 Posters from the Positive Duty community education campaign.