034 Thus, the NHRCT took the initiative to draft the guideline for transferring cases between the constitutional independent organizations, to set clear rules and procedures in transferring cases, to help each organization to operate efficiently, and to reduce redundancy. The Office of the NHRCT was assigned to prepare the final draft to be considered and signed by the Chairperson of each organization. The guideline was announced in the Royal Thai Government Gazette and became effective on 1 August 2020 onwards. (2) human rights protection; and (3) quality of monitoring function of human rights situations. It also included the efficient office administration. The evaluation for the 2020 fiscal year to indicate the progress made and the accomplishment of the NHRCT’s mission both internal and external dimensions comprised methods and indicators as follows: 3.8.5 Progress on the information and communications technology (ICT) The Office of the NHRCT has implemented the information and communications technology (ICT) master plan to strengthen its ICT capability to provide operational supports and services to the Office of the NHRCT in the following areas: (1) improving information system to collect and provide services on human rights and human rights network database system; (2) procuring durable supplies to support officer’s operations; (3) providing services on human rights information, complaints handling system, and general information through website; (4) developing the ICT performance by renting services from the Zoom Video Conference program to support both domestic and international meetings, particularly during the COVID 19 pandemic; and (5) integrating data link with the national identification card by partnering with the Department of Provincial Administration to increase public services on human rights. 4.1.1 Level of effectiveness The effectiveness was evaluated from the achievement of mission. It was assessed from the percentage of success for providing legal opinions; the percentage of compliance with recommendations or measures for solving human rights violations in the investigation reports; the level of success in activities to cooperate with the local and regional networks in promotion or protection of human rights; the percentage of successful corporation with alliances in international arena and the concrete activities for collaboration; the level of success for the preparation of the annual report assessing human rights situation; and the level of success of the knowledge obtained from research studies and were utilized for the operation to solve problems. 4.1 External dimension 4.1.2 Quality of public services The quality was evaluated from satisfaction of the services which the Office of NHRCT delivered by the general public. This was measured from the percentage of service recipient’s satisfaction 4. Performance evaluation analysis shown in questionnaires and the number of complaints Upon the instruction of the Parliament last year, filed against the Office of the NHRCT. the Integrated Government Evaluation Framework (Government Evaluation System: GES) was used for the NHRCT’s performance assessment. The tool was applied by focusing on activities which gave benefits to the general public and achieved the NHRCT’s mission in 3 areas. They were (1) human rights promotion;