November for migrant workers with the help of officials from the Ministry of Justice and the Ministry of Employment and Labor. 4. In-person Complaints Article 31 of the National Human Rights Commission Act guarantees prisoners and patients in institutional care facilities the right to personally file complaints to commissioners or staff of the Commission in writing or orally. By the end of December 2011, 36,908 out of 37,109 in-person complaints filed from prisoners or institutional group care facilities have been closed, with 201 remain pending. Of the closed cases, 27.3% or 10,077 cases were received as formal complaints, with 49.6% or 18,321 cases closed during counseling sessions and 23.1% or 8,510 cases withdrawn by complainants. [Table 2-2-4] In-person Complaints Received and Processed by Year (Unit: number of cases, %, days) Closed Average Processing Time Pending Closed during Counseling 37,109 36,903 100.0 8,510 23.1 10,077 27.3 18,321 49.6 201 2011 139 3,117 3,050 100.0 1,019 33.4 675 22.1 1,361 44.5 201 20.9 2010 106 3,949 3,916 100.0 1,129 28.8 787 20.1 2,000 51.1 139 19.9 2009 119 5,009 5,022 100.0 1,096 21.8 1,282 25.5 2,644 52.6 106 9.6 2008 95 5,465 5,441 100.0 1,024 18.8 1,158 21.3 3,259 59.9 119 9.5 2007 147 4,854 4,906 100.0 953 19.4 1,249 25.5 2,704 55.1 6.1 * January 1st 2001~December 31st 2011. 72 Formal Complaints Withdrawn Subtotal Cumulative Total* Complaints Year Forwarded from Previous Year Category Part II. Major Activities of the Commission 95