the right to file petitions of prisoners and people receiving institutionalized care who are vulnerable to human rights violations. The Commission reviewed the status of complaint boxes at 9 police holding cells, 28 correctional facilities under supervision of the Department of Corrections Offices of Seoul and Daejeon, and 44 institutional group care facilities, and recommended improvements when necessary. Although the Commission expected lack of interest on complaint boxes for institutional group care facilities that are almost always operated by private entities, the survey found most facilities to be familiar with the complaint box policy and better-than expected conditions of establishment and operation of complaint boxes, which was considered to be a result of ‘Operation of National Human Rights Commission Complaint Box’ becoming an evaluation criteria of welfare facilities by the Korea Social Welfare Facility Association from the 2nd half of 2011. In continuation of its 2010 initiatives, the Commission compiled extensive human rights information through complaints, counseling, and civic complaints and circulated the information within the organization by publishing ‘Daily Report’ and ‘Quarterly Report’ so that the information could be used as basis of project development including human rights policies and suo moto and special investigations. In addition, it published “Human Rights Counseling Casebook 2010-2011” featuring selected cases out of 22,596 total cases received from July 2010 to June 2011 that represent the human rights reality of the society. The Casebook includes comprehensive counseling data of the past decade (January 1st 2001 to September 30th 2011) in order to allow the public a glimpse into a complete picture of human rights conditions in Korea. Section 2. Major Activities The numbers of complaints, counseling cases, and civic petitions/inquiries received in 2011 compared to 2010 were 7,356 (down by 1,812 or 19.8%), 25,303 (up by 531 or 2.1%), and 26,068 (down by 727 or 2.7%). 68 Part II. Major Activities of the Commission