discrimination cases for the past decade, and published an essay titled ‘chun-cha-man-byul (All Sorts of Different Stories)’. The Commission also made steady efforts to raise awareness and facilitate comprehensive understanding on human rights issues by publishing a book titled ‘Interpretation of Human Rights’ 5. General Project A. Enhancing Effectiveness of Remedies The Commission received and resolved 56,638 complaints, counseling sessions, and inquiries and civil applications in 2011, a decrease of 3.2% from the previous year. In 2010, there was a soaring number of complaints in total owing to as many as 800 group complaints from disability facilities and operation of the Report Center for Torture Victims. Excluding the exceptional factors in 2010, the number of counseling sessions, and inquiries and civil applications received and resolved has been on a steady rise every year. Complaints are divided into violation by authorities and discrimination. Of a total of 58,672 complaints received since its establishment, there were 45,162 violations by authorities (77.0%), 11,547 discrimination cases (19.7%), and 1,963 other cases (3.3%). In 2011, the Commission resolved 5,158 cases including 5,425 complaints for human rights violation received in the year and those transferred from the previous year, and 1,897 discrimination-related complaints. In the field of human rights violation, there were a high number of socially controversial issues including deaths by gunshot, violence, and harsh treatment in military, riot police and conscripted police units. However, due to downsizing of the organization, the Commission could not deliver effective remedies to such complaints and more cases remained unresolved than the previous year. Of all complaints for discrimination received in 2011, disability and age-based discrimination cases accounted for 56.6% of 1,802 in total (874 and 146 cases 36 Part I. Introduction