streamlining work process, it was not enough to address growing human rights issues and respond to different voices of society, which led to delays in certain projects. Despite these challenges, the Commission contributed to advancing human rights policies by continually monitoring human rights issues, issuing prompt responses, and formulating necessary guidelines. Still, some would argue that the Commission was not effective in identifying policy tasks and taking active responses to human rights issues brought up by growing social disparity – such as social security, housing and health care services – to guarantee and promote the social rights of vulnerable groups. It was also not effective in improving system and proposing solutions for practical protection of basic rights including freedom of expression. On the investigation front, the Commission actively engaged in suo moto and field investigations and human rights guardian project in 2011 by regularly monitoring socially meaningful issues relevant to the people with disability, soldiers, and foreigners. However, addressing an increasing number of human rights issues with limited manpower resulted in a decreased number of handled and accepted human rights violation cases, longer processing time, and more unresolved cases than 2010. In response, the Commission recognizes the need to formulate reasonable standards and procedures for efficient resolution of complaints, maintain close cooperation between policy research and investigation when it comes to sensitive issues such as school violence, and set up a scheme for systematic and regular education aimed at promoting proficiency and capacity of investigators. With revision of the Mental Health Care Act, the Commission offered human rights education to one third of all workers from mental health institutions in response to soaring demand for such education. In 2012, the demand is likely to grow further with expansion of mandatory human rights education for mental health staffs as well as more human rights ordinances formulated by local governments. The situation calls for an immediate establishment of legislation for human rights education to develop the culture of Introduction 17