The form of these communications can vary Tracking effectiveness: a snapshot 1. Develop systems and indicators to track what mitigation and remediation actions are taking place and whether they are effective. 2. Draw on a range of qualitative and quantitative data sources including the perspective of potentially impacted stakeholders. 3. Learn from monitoring and tracking efforts, and integrate learnings into policies, processes and practices. and may include in person and online meetings, reports and other documentation available on the business’ website or in hard copy.132 Depending on who your stakeholders are, you may want to consider making this information available in different languages. For example, if your workers are primarily made up of migrant workers from another country, you should make the information available in their language. Or, if your workforce is primarily from mountainous and remote areas with poor literacy levels, it is important to think about other ways to communicate effectively. Businesses within the tourism industry should also consider how they communicate with customers and ensure that information is available in an accessible and culturally respectful manner. Communicating how your company is addressing human rights impacts There The business responsibility to respect human in Part 2, increasingly governments around the rights also includes having processes and procedures in place that allow the business to ‘show’ their respect for human rights by communicating their efforts to assess and address their human rights impacts to stakeholders.130 Communicating openly about your business’ efforts helps demonstrate transparency and accountability to affected individuals or groups (i.e., rights-holders) as well as to stakeholders, such as civil society and investors.131 is a growing trend of enhanced transparency in the private sector. As discussed world are mandating that companies be more transparent about their human rights risks and impacts through publicly available reports. As a result, the public is receiving more information about how companies are identifying and addressing their human rights risks and impacts. However, analysis of the reports made available under various reporting regimes indicates that there is significant room for improvement as many reports only contain high-level information and fail to provide detailed information about specific risks and mitigation strategies.133 Responsible business conduct and the tourism industry in Vietnam • Guidance for companies • 2022 | 49