HUMAN RIGHTS COMMISSION OF MALAYSIA ANNUAL REPORT 2014 CONTENTS CHAIRMAN’S MESSAGE 1 EXECUTIVE SUMMARY 5 KEY ISSUES 8 CHAPTER 1 REPORT OF THE EDUCATION AND PUBLIC RELATIONS GROUP 17 I. EDUCATION AND PROMOTION DIVISION 18 II. PUBLIC RELATIONS DIVISION 27 REPORT OF THE COMPLAINTS, MONITORING AND INQUIRIES GROUP 37 I. COMPLAINTS AND MONITORING DIVISION 38 II. INQUIRIES DIVISION 55 REPORT OF THE RESEARCH AND POLICY DEVELOPMENT GROUP 59 I. RESEARCH AND POLICY DEVELOPMENT DIVISION 60 II. INTERNATIONAL COORDINATION DIVISION 80 CHAPTER 4 REPORT OF THE SABAH OFFICE 97 CHAPTER 5 REPORT OF THE SARAWAK OFFICE CHAPTER 2 CHAPTER 3 4 105