28 Procedure in Investigating Complaints a) official documents issued by the agency/local government unit concerned; b) endorsement and or referral by oversight agencies; c) affidavits and/or reports by concerned citizens; d) such other relevant documents II. Docketing of Cases submitted to determine whether or not the allegations thereon relate to violation of women’s human rights or the human rights of persons with diverse SOGIE (sec. 6, Rule 4) or to violations/ non- compliance with the MCW. The GFP shall then submit the results of the preliminary evaluation to the Chief Investigator or the Regional Director within twenty-four (24) hours from receipt of the Complaint. The recommendations can cover: All complaints shall be docketed in accordance with Rule 6 of the GAP. The services/assistance rendered by CHR prior to investigation shall be specified, which shall include, but not limited to: referral to shelter, medical, psychosocial services, application for protection order and/or referral/ endorsement to appropriate agency. 1. For immediate deployment of QRT—As the situation warrants, the GFP shall immediately endorse to the Chief Investigator or the Regional Director the dispatch of a Quick Reaction Team to immediately respond, intervene, and provide necessary assistance to women, girl children, or persons with diverse sexual orientation or gender identity and expression (SOGIE) whose rights have just been violated, or whose lives, liberty or property are in grave threat, or in imminent danger (sec. 2, Rule 13). For complaints against public or private institutions, the Complaint shall include the processes initiated within the institutions to address the complaint/acts of discrimination. Whenever necessary, and especially in cases involving the rescue of women and children, the QRT team shall coordinate with other dutyholders, non-government organizations, civil society groups and government organizations , giving primary consideration to the immediate safety and protection of the women, children, and vulnerable LGBTs. In these cases, investigators and lawyers who are designated as Regional GFP shall be deployed. Pursuant to Rule 13 of the GAP, the QRT Team shall submit a written report of its initial findings and observations and shall coordinate, if necessary, with other government agencies for the provision of necessary support services.55 III. Preliminary Evaluation Upon receipt of the Complaint, and on the basis of the interview with the complainant and/or the allegations in the Complaint and the documents submitted in support thereof, the CHR Gender Focal Persons (GFP) shall conduct the preliminary evaluation of the case. The GFP shall determine whether or not the complaint falls within the region’s area of responsibility, and if not, whether the same falls within the exceptions provided such as geographical accessibility and proximity, safety of surviving victims/ witnesses/ complainants, allegations of bias. If the act complained of, and the persons/institutions complained of do not fall within the area of responsibility of the CHR Regional Offices, the GFP shall nevertheless render legal aid services such as legal assistance, counselling or referral or endorsement to the agency concerned. During the conduct of the preliminary evaluation, the GFP shall assess the contents of the complaint/ statements of the complainant and documents 2. For Legal Assistance – The GFP, upon evaluation of the Complaint, may recommend and render legal aid services or assistance to the woman, girl-child, or person with diverse sexual orientation and gender identity and expression (SOGIE) complainant. The scope of legal 55 Secs. 5-6, Rule 13. CHR Gender Ombud Guidelines