www.humanrights.go.kr B. Appearance discrimination ● Appearance discrimination in a hotel’s temporary worker hiring process The complainant applied for a temporary job at a hotel banquet function. He got a call from the hotel manager that he had gotten the job, but when he arrived for work, the manager saw that he was bald, at which time the applicant was told he would not get the job. The Commission determined that refusing to hire based on the conclusion that baldness is not an appropriate appearance for hotel service, and especially given that hair loss is a natural phenomenon that is difficult to control, was discriminatory. to prevent a recurrence of this incident, namely, refusing to hire based on reasons of appearance, C. Disability discrimination ● House rental denied for reason of hearing disability Having to move out of his residence before the expiration of his lease, the complainant found a potential tenant through a mobile real estate transaction application and introduced him to his landlord. The landlord refused to enter into a contract with the victim, however, because he was hearing impaired. The smartphone text message that the landlord sent to the complainant while reviewing the lease contract with the victim at the real estate agent’s office, and testimony obtained through investigation showed that the landlord’s refusal to enter into a contract with the victim was because of the victim’s hearing disability. The landlord failed to present justification for not renting his property to the victim other than the fact that there would be difficulty in communication. The Commission determined that the landlord’s refusal to rent to the victim was an act of disability discrimination without justifiable reason. Hence, on 17 February, it was recommended by the Commission that the landlord take a special training session on human rights. 67 Commission's Major Activities which has no bearing on the requirements of the job. Part II Hence, on 31 August, the Commission recommended that the hotel come up with measures