NATIONAL HUMAN RIGHTS COMMISSION, INDIA focus areas are Bonded & child labour issues, human dignity for all, protect rights of the people from marginalized sections of society, prison reforms, women & child rights, rights of disabled, elderly, LGBTI rights, environment protection, health care & mental health, human rights education, good governance, business & human rights, actively engage with the human right defenders, NGOs/civil society and encourage research on the same. It also encourages spread of awareness and work with all the stakeholders for improvement in laws and schemes to promote and protect human rights. These plans are being reviewed regularly. D. Information and Communication Technology achievements for the period 2019-20 2.15 Video-Conferencing with State/Union Territories (UTs) Government Authorities: The NHRC has reviewed the cases pending in the Commission. It was found that most of the cases are pending for receipt of reports from Government Authorities in States/UTs. To increase the coordination between NHRC officers and Government Authorities, NHRC has nominated its Officers from Law Division as nodal officers to follow up with Government Authorities for expediting the reports pending with them. To further strengthen coordination with the Government Authorities, Secretary General, NHRC has held video conferences (VCs) with the Home Department, Police Department, State Nodal Officers Human Rights (Civil & Police) and other senior officers in States/UTs. The VCs were also joined by Director General (Investigation), Registrar (Law), Deputy Inspector General, Senior Superintendent of Police, Joint Registrar (Law), NHRC Nodal Officer for State and Senior Systems Analyst from NHRC to discuss the pendency case by case. During the VCs with 33 States/UTs, NHRC also sensitized the Government officials on human rights and made them aware about the initiatives taken by the Commission to increase its outreach. Government officials were requested to spread awareness among the general public about the facility of lodging human rights complaints through Common Service Centres (CSCs) and NHRC toll-free number 14433. 2.16 Online Submission of Reports by State Authorities to NHRC: For enabling the State Nodal Officers of Human Rights Cell (Civil & Police) to see the details of pending cases of respective states, NHRC has made provision in its HRCNet Portal (www.hrcnet.nic.in). Through the portal, Nodal officers can see complaint details, complainant details, incident details and all orders passed by the commission in the matter and can also upload the reports to be submitted to NHRC. 2.17 On-boarding of State Human Rights Commissions (SHRCs) on HRCNet Portal: NHRC has developed Human Rights Commissions Network (HRCNet) portal (https://www.hrcnet.nic.in) with the technical assistance of NIC. This portal can be used by all Human Rights Commissions in the country for Online Complaints lodging/tracking System and handling of complaints received offline i.e. by hand or by post etc. NHRC has conducted several workshops to get the State Human Rights Commissions on-board on the HRCNet Portal. At present, out of 26 SHRCs, 19 SHRCs have already on-boarded the HRCNet portal. NHRC is making efforts for on-boarding of remaining SHRCs so that these commissions can also take the huge benefit of linkage particularly with respect to duplicacy of complaints received in NHRC and SHRCs. ANNUAL REPORT 2019-20 9