An organization Office and Records that is well Management supported by a relevant and responsive Information and Communications System Establishment & maintenance of an effective records management programme/system Improved business operations & ready access to applications and information Provision of adequate coordination and logistics for efficient programme delivery Best practice records management that address the needs of staff This section sets out the performance of the Corporate Service Unit in support of the three mandates of the Office for financial year ended 30 June 2020. For this period CSU was able to effectively and efficiently manage all operations of the Office by providing administrative support in terms of strategic corporate services in areas of human resource management and development, financial management (budgeting, reporting and payment processing), assets as well as records management. Bulk of the Unit’s work was continuing to facilitate activities and programs implemented by Good Governance Unit through the Ombudsmanship Practice Statement, bi annual review of Ministry of Police and Prisons, Inspections of the Tanumalala and Vaiaata Prisons, the Oloamanu Juvenile Centre by the Special Investigations Unit and NHRI. In addition, the Unit continued to assist the National Human Rights facilitate arrangements for the implementation of the 2 year roll out plan aimed to raise awareness of the National Public Inquiry into Family Violence launched by the Office in 2018. Below in detailed is the work of the Unit throughout the year which is captured under 2 outcomes as provided in the Office Strategic Plan 2016-2020. Outcome 1: An Office with the necessary Capacity to fulfill its Mandate Performance Indicator: Improved management and efficient support for service delivery. Ensure adequate human resource efficiency and development of staff. Human Resource Management Due to budgetary constraints, the Office remained with twelve full time employees endorsed under budget provisions for FY2019/2020. As a result of this, the Office received financial assistance from the UN Spotlight Initiative to fund a Senior NHRI Project position contractual for 1 year. The Unit facilitated and completed the recruitment and selection process for the Contractual Appointment which included the position evaluation, advertisement, shortlisting, interviews and finalizing the appointment and other Office of the Ombusman/NHRI Samoa Annual Report 2019/20 36