With the #MeToo campaign and several high-profile external sexual harassment cases over the year, the Commission fielded 123 enquiries and complaints about sexual harassment, a significant increase over the previous year’s total of 75. Sexual harassment enquiries and complaints Unlawful discrimination complaints closed 2017/18 2016/17 2015/16 2014/15 123 75 93 78 The Commission received 1381 complaints alleging unlawful discrimination in 2017-18 (1211 in 2016-17) and closed 1370 unlawful discrimination complaints over the year. Some 82 percent were closed within three months and 97 percent within 12 months. Outcomes of closed unlawful discrimination complaints over the past four years: 2017/18 2016/172 2015/16 2014/15 Resolved or assistance given 1036 (76%) 972 (79%) 969 (76%) 930 (82%) Withdrawn or discontinued, no action taken 212 (15%) 156 (13%) 192 (15%) 137 (12%) Referred to the Human Rights Review Tribunal 122 (9%) 109 (9%) 120 (9%) 70 (6%) Total 1370 1237 1281 1137 There are many ways to move a complaint towards resolution. The Commission initially talks to complainants to help them identify the best path for them in their specific circumstances. This may involve suggesting how to resolve the complaint themselves, referring them to another organisation better placed to help them, brokering a resolution over the phone or setting up formal mediation. Of those who took the path of formal mediation, 84.2 percent were satisfied or very satisfied with the mediation process 2 38 Figures have been rounded up which accounts for the extra one percent. Exact decimal places result in 99.99 percent. Human Rights Commission