The Commission provides a dispute-resolution service under sections 76 and 77 of the Human Rights Act for complaints about compliance with the unlawful discrimination provisions of the Act, and a service to provide information to the public about discrimination and broader human rights issues. The dispute-resolution service is central to the Commission’s role in protecting and promoting human rights. It is not just about resolving complaints, it is also an opportunity to educate and enable outcomes that address systemic causes of discrimination. Enquiries and complaints In 2017-18, the Commission received 6304 new human rights enquiries and complaints, an increase of 1075 over the previous year1. The figures for the past three years are: Number of enquiries and complaints received 2017/18 2016/17 2015/16 6304 5229 5140 Of the 6304 enquiries and complaints this year, there were: • 4706 requests for the Commission to intervene in a complaint about a human rights issue, 1381 of which were complaints specifically about unlawful discrimination • 1507 requests for other assistance such as human rights training, advice or resources, legal intervention and advocacy • 91 registrations of concern about a human rights issue (this does not include concerns expressed over the Commission’s social media sites, but concerns specifically sent to the Commission). In addition, there were 230 requests for the Commission’s publications. The Commission closed 6231 enquiries and complaints over the year. • 5266 (85%) were resolved or involved providing some form of assistance • 822 (13%) were withdrawn or the person did not reply to the Commission • 143 (2%) were unable to be resolved within the Commission’s dispute-resolution service. 1 Annual Report 2018 In previous annual reports, the number of requests for publications were included. 35