2. Complaints Received
As of 2010, the total number of complaints received since the establishment of the
Commission in November 2001 stood at 51,307. Among then, 39,733 cases (77.4%) were
related to civil rights violations, 9,740 (19.0%) to discrimination, and 1,834 (3.6%) to other
matters. The number of complaints related to civil rights violations showed downward
trends from 5,067 (80.7%) in 2007, to 4,892 (77.5%) in 2008, to 5,282 (75.6%) in 2009,
and to 6,457 (70.5%) in 2010. The figure increased by 1,175 (22.2%), compared with
2009. Complaints related to discrimination increased from 1,159 (18.5%) in 2007, to 1,380
(21.9%) in 2008, to 1,685 (24.1%) in 2009, and to 2,675 (29.2%) in 2010. The number for
2010 rose by 990 (58.8%) compared with 2009.
[Table 2-2-3] Complaints by Year
(number of cases, %)
Year
Category Cumulative
Total
%
Civil
Rights
Violations
%
Discrimination
%
Others
%
Cumulative Total
51,307
100.0
39,734
77.4
9,739
19.0 1,834
3.6
2010
9,159
100.0
6,458
70.5
2,674
29.2
27
0.3
2009
6,985
100.0
5,282
75.6
1,685
24.1
18
0.3
2008
6,309
100.0
4,892
77.5
1,380
21.9
37
0.6
2007
6,274
100.0
5,067
80.7
1,159
18.5
48
0.8
※ Cumulative total refers to figures from November 2001 to December 31, 2010.
3. On-site Counseling Visit
In 2010, the Commission conducted customized local on-site counseling visits to the
underprivileged in terms of human rights on a total of 11 occasions. Regions covered
included Seoul (Yeongdeungpo-gu, Yangcheon-gu, and Nowon-gu), Gyeonggi Province
(Ansan, Gimpo, Suwon, Osan), and Gyeongsang Province (Changwon and Gyeongsan).
Counseling areas and themes covered included the homeless, persons with disabilities,
64
Part II. Major Activities of the Commission