[Table 2-2-1] Number of Complaints, Counseling Cases, Civil Application/ Inquiries by Year
(Unit: number of cases)
Year
Complaints
Counseling Cases
Civil Applications
/ Inquiries
Total
Cumulative Total
2010
2009
2008
2007
51,307
9,159
6,985
6,309
6,274
104,725
22,502
18,761
16,295
13,378
175,400
26,795
26,634
30,043
20,780
331,432
58,456
52,380
52,647
40,432
※ Cumulative total refers to numbers from November 2001 to December 31, 2010 (Number of
counseling cases includes in-person sessions.)
※ The above statistics are partially different from statistics in the 2009 Annual Report since
changes were made to the classification methods and statistics management system in 2010.
1. Counseling on Human Rights
The total number of counseling cases handled from the Commission's establishment
until 2010 numbered 95,045, and the annual figure has increased every year from 11,260 in
2007, to 13,810 in 2008, 17,433 in 2009, and to 22,772 in 2010. As for counseling cases
for 2010 by issue, civil rights violations accounted for 38.7%, while discrimination and
others comprised 9.4% and 51.9%, respectively. Others included violations of property
rights or violations of rights between individuals, or related to legal proceedings.
[Table 2-2-2] Counseling Cases by Year
Year
Category
Cumulative Total
2010
2009
2008
2007
Cumulative
Total (%)
95,045
22,772
17,433
13,810
11,260
100.0
100.0
100.0
100.0
100.0
(number of cases, %)
Civil Rights
Violations
%
Discrimination
%
Others
%
38,667
8,807
6,738
5,391
4,843
40.7
38.7
38.7
39.0
43.0
10,054
2,140
1,974
1,607
1,170
10.6
9.4
11.3
11.6
10.4
46,324
11,825
8,721
6,812
5,247
48.7
51.9
50.0
49.3
46.6
※ The table excludes the number of face-to-face counseling that is resolved during the
counseling session. The table includes the number of counseling that results in filing the
complaint to the NHRCK after counseling.
※ The above statistics are partially different from statistics in the 2009 Annual Report since
changes were made to the classification methods and statistics management system in 2010.
Chapter 2. Human Rights Counseling and Complaint Processing
63