human rights; including ICT and human rights, the rights of workers, the rights of migrants, the rights of the elderly and the child, business and human rights, the rights to freedom from the State. In particular, the Commission strived to expand the area of ICT and human rights by successfully bidding to host the Asia Europe Summit Meeting (ASEM) Seminar on Human Rights in Korea, while actively participating in events and meetings held by international human rights organizations. Furthermore, in order to solidify policy recommendations, the Commission conducted seven studies on human rights conditions, while hosting discussion sessions, forums, symposiums, and seminars in different areas of human rights to prepare a pro-human rights policy foundation. Based on this, the Commission made more than thirty recommendations and expressed opinions on the relevant human rights laws, regulations, and policies and submitted three opinions to the Court in 2010. Improving the Effectiveness of Remedies The Commission received and resolved 58,456 cases of complaints, counselling sessions, and inquiries and civil applications in 2010 alone, an increase of 11.6% from the previous year. By type, there were 9,159 complaints, 22,502 counselling sessions, and 26,795 inquiries and civil applications. Overall, civil rights violation cases still significantly outnumbered (70.5%) discrimination cases. The number of discrimination cases showed a gradual increase. In order to ensure the effectiveness of remedies, it was recommended that the Commission should make vigilant efforts in monitoring and following-up remedies and recommendations in addition to maintaining strong communication and partnership with stakeholders, including government agencies. 18 Part I. Introduction