·················································································································· 297 2. 비사법적 고충처리 제도 ·········································································································· 301 1) 글로벌 고충처리 제도 - 국제산별협약 ··············································································· 307 2) 대륙별 고충처리 제도 - 아시아개발은행 책무성 고충처리 제도 ······································ 312 3) 국가별 고충처리 제도 - NCP(National Contact Point) ···················································· 319 4) 국가별 고충처리 제도 - 국가인권기구 ··············································································· 326 5) 지역적 고충처리 제도 - 한국의 지역 노사정 위원회 ························································ 330 6) 업종별 혹은 다자간 고충처리 제도 - 업종별 기업 단체행동 프로젝트 ··························· 332 7) 개별 기업 ···························································································································· 333 부록 1. 인권경영 참고도서/논문 리스트 ························································································· 342 국내 문헌 ······································································································································ 342 해외 문헌 ···································································································································· 345 부록 2. 규범리스트 ······················································································································· 347 국내 규범 ······································································································································ 347 국제 규범 ······································································································································ 352 GRI G4 인권 부분 ······················································································································· 357 부록 3. 인권경영 관련 참고사이트 ································································································ 363 국내 정부기관 ······························································································································ 363 국내 시민사회·NGO ····················································································································· 363 국내 전문기관 ····························································································································· 363 국제기구·기관 ······························································································································· 364 국제 비정부기구·NGO ················································································································· 364 국제 전문기관 ······························································································································ 365 산업 업종별 전문기관 ·················································································································· 366 부록 4. 인권과 관련하여 도움을 받을 수 있는 기관, 단체 목록 ··············································· 367 국내 비정부기구·NGO ················································································································· 367 국제 비정부기구·NGO ················································································································· 368 부록 5. 인권경영 관련 토론을 위한 참고자료 ················································································ 370 1. 아바타(Avatar) ························································································································· 370 2. 블러드 다이아몬드(Blood Diamond) ······················································································· 371 3. 미쓰 루시힐(New in Town) ···································································································· 373 부록 6. 인권경영 기업 각 팀 별 행동기준 및 실천과제 ································································ 374 1) 리더십․이사회 ························································································································ 374 2) 인사팀 ······································································································································ 375 3) 인사팀·노무관리팀 ··················································································································· 380 20) 지속가능경영팀