2.2 The NIHR dealt with all the complaints received as required, by communicating with the competent authorities to establish the veracity of the complaint contained therein, and coordinating to hold bilateral meetings between the NIHR and the relevant authorities regarding a number of complaints to reach a settlement. In addition, the NIHR conducted field visits, taking into account adherence to the relevant best practices. 2.3 In line with the NIHR’s prescribed broad mandate, it provides legal aid to individuals and entities, whether when filing a complaint which the NIHR does not have jurisdiction over, or when requesting such legal assistance, by advising the complainants of the procedures to be followed and assisting them in taking such measures, while clarifying that all administrative or legal remedies and grievances should be exhausted, as the case may be, or by filing a report to the competent authorities, or referring the complaint to another authority with inherent jurisdiction to consider the complaint application. 2.4 During the years (2016-2022), the NIHR provided (374) legal assistances related to women’s rights, some of which were related to personal issues or disputes between individuals, or issues considered before a judicial or administrative investigating authority, or request for commutation of penalty, or topics that the NIHR does not have jurisdiction over because it took place outside the territorial borders of the Kingdom. In some cases, the necessary legal assistance was provided to them, and in other cases, the concerned authorities were communicated with for humanitarian reasons, despite that 80 76 70 59 44 Assistances Provided 33 16 2016 2017 2018 2019 2020 the NIHR lacked jurisdiction over it. 5 2021 2022