Chapter 4: Enhancing access to justice Contents December 2021 Chapter 4 1 Beyond alternative dispute resolution 189 2 Costs 191 2.1 Costs as a deterrent 191 2.2 Alternative approaches 195 (a) 195 Cost-capping (b) Cost neutrality 196 (c) 197 Fair Work Act (d) Respect@Work recommendation 198 (e) 198 Human Rights and Anti-Discrimination Bill 2012 2.3 A balanced approach 3 Evidentiary issues 200 203 3.1 Evidentiary burden versus onus of proof 203 3.2 Fair Work Act approach 205 3.3 Human Rights and Anti-Discrimination Bill 2012 206 3.4 Towards a fair balance 208 3.5 Standard of proof 211 4 Standing 213 4.1 Representative complaints 213 4.2 Towards consistency 217 FREE AND EQUAL An Australian Conversation on Human Rights 7