4.1.1.1 Head Office No. of Complaints Received 1484 No. of Complaints within the mandate of HRCSL No. of Complaints not within the mandate of HRC (Cannot Proceed) 882 371 Complaints pending more information 231 Categorization of the concluded cases No of Concluded Cases – those registered in 2016 No FR Violation Not Interested Recommendation Settlement Relief Granted Withdrawn Refer to other Authorities Directives given Pending Court Cases Not within mandate Time bar Total No of Concluded cases – those registered before 2016 Total 03 - 158 49 13 41 43 69 45 158 49 13 41 43 72 45 01 04 24 72 33 01 548 24 73 33 01 552 Vavuniya Trincomalee Matara Kandy Kalmunai Jaffna Batticaloa Badulla Anuradhapua. Description Ampara 4.1.1.2 Regional Offices No. of Complaints received No. of Complaints within the mandate No. of Complaints not within the mandate 53 41 12 178 170 8 54 43 11 88 85 3 73 67 6 89 201 187 89 165 177 - 36 10 43 40 3 80 71 11 No. of Complaints settled No. of Complaints refer to Head office for recommendations 44 16 8 8 6 - 7 - 33 - 44 175 157 1 13 6 34 - 51 - Number of clients visited for advice 205 1 239 82 103 68 324 343 3 356 13