(i) “Mediation” means a process whereby a neutral third person called a ‘mediator’ acts to facilitate the resolution of a dispute between two or more parties. This informal and non-adversarial process may be undertaken voluntarily, under a Court order, or subject to an existing contractual agreement, and is for the purpose of helping the disputing parties reach a mutually acceptable and voluntary agreement. The mediator has no formal advisory or determinative role in regard to the content of the dispute or the outcome of its resolution but may advise on or determine the issue in dispute and assist in exploring settlement alternatives. The decision-making authority rests with the parties. (j) “Nepotism” means favouritism based on kinship or any other personal relationship; (l) “Omission” means a refusal or a failure to act where such duty lawfully exists; (m) “International Organisation” means an institution formed by way of a formal agreement among States and comprised of standing bodies that act with autonomy in relation to the Member States for the pursuit of common interests; it includes the United Nations; (n) “ Public agencies or entities” include: (i) the departments of State and the governmental agencies, including the legislative and administrative branches of the State, the judicial branch only to the extent of its administrative actions, the National Police of Timor-Leste referred to as ‘PNTL’, and the Falintil-Defence Force of Timor-Leste referred to as ‘F-FDTL’; (ii) the local government administration; (iii) the governmental committees and agencies; (iv) State-owned companies; (v) companies where the Government owns over 50% of the capital; (vi) any other body as prescribed by law; (o)“Public service or function” refers to a service or function that is normally under the responsibility or competence of the Government as set out in Article 115 of the Constitution of Timor-Leste, national laws and international instruments but which can be delegated or contracted to a private entity; (p) “Influence Peddling” refers to the practice of soliciting, demanding, charging or accepting, for one’s benefit or that of a third person, by oneself or through an intermediary, and with one’s consent or endorsement, an advantage or promise of advantage, in the form or property or otherwise, to abuse one’s influence, real or presumed, with the aim of illegally obtaining from any public entity a order, competitive bid award, contract, job, allowance, subsidy, benefit or any other favourable decision. Part 2 General Principles Article 2 Right of Claim 1. All legal and natural persons may lodge a complaint with the Office of the Ombudsman for Human Rights and Justice. 2. Complaints may be made individually or collectively, including through class actions. 3