Unofficial translation 21.3. Complaint and information may be lodged through official e-mail address of the Commission or hotline phone number. Article 22. Requirements for complaints and information 22.1. Complaints shall reflect the following items: 22.1.1. A Complainant must indicate, which rights and freedoms guaranteed in the Constitution of Mongolia, laws and international treaties of Mongolia, have been violated; 22.1.2. The Complainant must write his/her own name, residential or postal address, and has signed it; 22.1.3. The Complainant must specify violations of rights and freedoms and incidents occurred and annex relevant evidences; write his/her own name, residential or postal address, and has signed it; 22.1.4. The Complainant must attach the name, address, phone-number and other related documents of the organization, official, legal entity, its administration or individual person who is implicated in the complaint; 22.2. Commissioners shall not receive complaints about criminal and civil cases and/or disputes, which are at the stage of registration/inquiry of cases, investigation and/or on trial or have been already decided. Article 23. Period for receiving and replying to complaints and information 23.1. A Complainant shall lodge a complaint immediately when his/her rights and freedoms were violated. The Commission shall accept a complaint from the complainant within 2 (two) years from the date on which his/her rights and freedoms were violated or from the date on which he/she came to know about such violation. 23.2. The Commission shall resolve within 30 (thirty) days from the date of receipt of a complaint, and if there is need for additional research and inquiry required, the Chief Commissioner may extend it up to 60 (sixty) days. 23.3. If a complaint is not under jurisdiction of the Commission, then it shall be transferred within 3 (three) working days to relevant organization and official. Article 24. Powers of Commissioners with respect to the acceptance of complaints and information 24.1. The Commissioners shall exercise the following powers with respect to the acceptance of complaints and information: 24.1.1. To accept and examine complaints; 24.1.2. To refuse to accept the complaints which do not meet the requirements provided in Article 22.1 of this Law; 24.1.3. To explain to the Complainant what rights and duties he/she has with regard to the restoration of violated rights. Article 25. Powers of Commissioners with respect to inquiry of complaints and information 8