    Providing good leadership, management of systems, processes, efficient support and coordination for the successful implementation of the Office’s work program; Enhance the lawful delivery of State Agency mandates to the reasonable satisfaction of member of the public; Promote and protect human rights and freedoms as the National Human Rights Institution (NHRI); Provide effective oversight and address misconduct of agencies exercising the coercive powers of the State and to conduct special investigations as me be authorized. 1.7 Goals and Objectives In the pursuit of its vision and mission, the Office has set off to achieve the following;        The Office is an accountable organization with a capable and engaged workforce Has a robust and transparent monitoring and evaluation of the implementation of projects and budget targets. Effective outreach and educational programs/ events targeting the communities. Effective financial management system and compliance with accounting procedures and reporting Best practice in administration and conduct A culture of continuous improvement Effective complaints handling mechanisms 1.8 Values The Office is fully committed to upholding the following values in the performance of its roles and responsibilities: Honesty, Integrity and Impartiality     We are ethical, honest and law-abiding in everything we do. We respond to complaints without bias and we do not take sides We provide impartial advice without fear or favour and make decisions on their merits We are independent. Ethics, Fairness and Dignity    We treat people equitably We respect and value diversity We have the highest ethical standards Accessibility, Accountability and Transparency   We are accessible to people We are transparent and accountable for our actions. Office of the Ombusman/NHRI Samoa Annual Report 2019/20 9