Strategy Strategy 3 Increase the efficiency of human rights protection and policy recommendations. Strategic Issues Strategic Issue 3.1 Improve the process of human rights complaints handling and provision of assistance to those whose rights are violated. 8 Strategic Objective Strategic Key Indicators Guidelines 1. To increase the efficiency 1.1 Percentage of 1. Improve standard procedures for complaints of human rights complaints investigation reports handling, investigation and coordination for investigation and completed within human rights protection to ensure effective coordination for human specified timeframe. remedy, using digital technology, enhancing rights protection. 1.2 Percentage of human officers’ skills and linking all processes into rights coordination cases one single system. completed within the 2. Coordinate with various agencies to develop standard timeframe. a standard process of complaint investigation and protection of those whose rights has 2. To encourage government 2.1 Percentage of agencies and private government agencies and been violated. 3. Develop a mechanism to follow-up on organizations to private organizations outcomes as well as the positive and implement NHRCT implementing NHRCT negative impacts of measures to solve human recommendations aimed recommendations. rights problems relating to the complaints at solving and preventing filed with the NHRCT. human rights violations. 4. Create a process whereby all sectors can participate in the examination of performance of duties and policy implementation by state authorities in a systematic manner and as provided for by the law. 5. Enhance the efficiency of making observations regarding human rights impacts caused by state authorities while carrying out duties or implementing policies, and proposing corrective actions to reduce the chance of human rights violations. 3